Error Code 0,2
Problem:
Action:
Reload the paper on the front tray and press the Black or Color button.
When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Error Code 0,3
Problem: Paper Jam
Action:
The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then press the Black or Color button.
Turn off the machine to remove jammed paper during printing, press the <Stop/Reset> button to cancel print jobs before turning off the machine.
If the paper is jammed, remove it following the procedure appropriate for each case.
If the paper is jammed, remove it following the procedure appropriate for each case.
If you can see the jammed paper at the paper output slot:
If you can see the jammed paper at the front tray/If you cannot see the jammed paper either at the paper output slot or at the front tray:
Paper Is Jammed inside the Machine at the Transport Unit
If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
If the paper is jammed when performing automatic duplex printing:
Cases other than above:
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Important:
Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.
Note:
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
If you cannot pull the paper out from the paper output tray, try to pull the paper out from the transport unit.
Reload the paper, and press the Stop/Reset button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note:
Note:
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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PaperIs Jammed inside the Machine at the Transport Unit
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
Turn the machine off, then unplug the power cord.
Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Important:
Important:
When you stand the machine, confirm that the document cover is closed.
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
Push the open lever to open the transport unit.
When you open the transport unit, support it with your hand so that it does not fall down.
Pull out the jammed paper slowly.
NOTE:
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.
Close the transport.
Note:
After you close the transport unit, do not keep the machine standing upright.
Plug the machine back in and turn the machine back on.
Reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Open the paper output cover.
Remove the paper on the front tray if any.
Important:
Do not touch the clear film (A).
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
Paper Is Jammed WhenAutomatic Duplex Printing
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Important:
Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.
Reload the paper, and press the Stop/Reset button on the machine.
If you were not able to remove the paper out in step 1:
Follow the procedure below to remove the paper from the transport unit.
Turn the machine off, then unplug the power cord.
Stand the machine with the right side facing down.
Important:
Important:
When you stand the machine, confirm that the document cover is closed.
When you stand the machine, hold it securely and be careful not to hit it on a hard object. See More ( )
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