Check for Obstructions in the rear tray
If paper does not reach the Paper Edge Sensor, the LCD will show [Rear tray.
There is no paper. Load paper and press OK].
Power
off the printer.
Remove
paper from the Rear Tray.
Look in
the Rear Tray area for an obstruction. If there is any foreign material (such
as a piece of metal or pen) inside the printer, after turning the printer off
and removing the power cord from the outlet, remove the foreign material by
hand, or with tweezers.
Open
the scanning unit (printer cover) and confirm that there is no foreign material
in the printer. If there is any foreign material, remove it.
Note:
Avoid touching inner parts.
Note:
Avoid touching inner parts.
Close
the scanning unit (printer cover).
Note:
When closing the scanning unit (printer cover), be careful not to jam your finger.
When closing the scanning unit (printer cover), be careful not to jam your finger.
Power
on the printer and confirm that the printer operates normally. See
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Request for service
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US +1-855-517-2433 (TOLL FREE)
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