Remove foreign objects from rear tray - MG5120

Check for Obstructions in the rear tray

If paper does not reach the Paper Edge Sensor, the LCD will show [Rear tray.

There is no paper. Load paper and press OK].

Power off the printer.

Remove paper from the Rear Tray.

Look in the Rear Tray area for an obstruction. If there is any foreign material (such as a piece of metal or pen) inside the printer, after turning the printer off and removing the power cord from the outlet, remove the foreign material by hand, or with tweezers.

Open the scanning unit (printer cover) and confirm that there is no foreign material in the printer. If there is any foreign material, remove it.

Note:
Avoid touching inner parts.

Close the scanning unit (printer cover).

Note:
When closing the scanning unit (printer cover), be careful not to jam your finger.

Power on the printer and confirm that the printer operates normally. See More ( )

Request for service

CALL US +1-855-517-2433  (TOLL FREE)

Reset the printer to resolve error conditions or if the printer does not respond

Resetting the Printer

By resetting the printer's power, the print buffer is cleared and certain sensors are reset. If there is invalid data in the buffer, or sensors are stuck in a particular mode; a message may appear.

Follow these steps to reset the printer:

Turn the printer off with the Power button (if available).

Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. If troubleshooting a communication issue, reconnect the data cable (not applicable to WiFi, Bluetooth or Infrared).

Turn the printer back on.

Note: If resetting the printer does not work, please attempt any other solutions that appeared in your search results. If this is a hardware message on the printer, the printer may need to be repaired. See More ( )

Request for service

CALL US +1-855-517-2433  (TOLL FREE)